KUTRRH proudly joined the global community in celebrating Customer Service Week 2025, embracing the theme “Mission Possible.” The week-long event featured a variety of impactful activities designed to enhance
service delivery, promote community health, and recognize the hospital’s Customer Care Department’s invaluable contributions.
CSR Outreach: Extending Compassion Beyond Hospital Walls
A major highlight was the Corporate Social Responsibility (CSR) outreach held at PEFA Church in Kahawa West, where residents from the nearby Soweto informal settlements were invited to participate in a day of health education and community engagement, including the distribution of foodstuffs, clothes, and other assorted items, led by Dr. Caroline Ngugi, Director of Training, Research, and Innovation. This initiative, organized by the Customer Care Department, extended KUTRRH’s compassionate care beyond hospital walls, reinforcing its commitment to holistic wellness.
Health Education and Wellness: Empowering Communities
The celebrations also included team-building activities, staff appreciation events, wellness sessions, and interactive forums. Health experts from various departments led informative sessions. Dr. Martin Jeremiah Oludhe from the Dental Department emphasized the importance of inclusive dental care and oral hygiene. He demonstrated proper brushing techniques and advised pregnant women on early oral health practices for infants. Dr. Oludhe also addressed common dental issues and encouraged regular dental visits.
The Public Health Department educated attendees about sanitation-related diseases, such as cholera, and the importance of maintaining cleanliness. A live handwashing demonstration engaged the audience in practical
hygiene habits. Ms. Rhoda Jepotip, a Public Health Officer, sensitized the community on HIV/AIDS prevention and highlighted the link between HPV and throat cancer, advocating for early screening.
Mental health took center stage at the outreach event, spearheaded by KUTRRH’s Mental Health Team, led by psychiatrist Dr. Janet Muia. To encourage open, age-appropriate discussions about emotional well-being, participants were grouped by age. The team delved into the underlying causes of psychological distress, shared practical coping strategies, and emphasized the strong connection between mental and physical health. Reinforcing the message that “it’s okay not to be okay,” they urged participants to embrace honesty and support one another.
Discussions also covered anger management, with guidance on finding calm before responding to challenging situations. The experts cautioned that unchecked anger could damage careers, relationships, and even financial stability. They further explained that neglected mental health issues can lead to physical illnesses such as hypertension and diabetes. Overall, the session highlighted the vital role of emotional regulation and mental wellness in achieving holistic health. For more insights, explore customer service best practices and CSR partnerships in healthcare.
Unity and Appreciation: A Grand Finale of Service and Gratitude
The week-long celebrations culminated in style with a vibrant staff appreciation session led by Dr. John Nyambega, Ag—Director of Administration and Corporate Services. The hospital extended heartfelt gratitude to its valued partners—Maple Inn Hotel, KCB, Molfix, Kenafric, Scorp Meditech Ltd, Kenfloraa Ltd, and Marvel Five Industries—for their generous support throughout the week.
The grand finale was marked by pomp and color as the Customer Care Team gathered to cut a celebratory cake, reaffirming their unwavering commitment to serving the public with love, empathy, and excellence. The
moment symbolized the spirit of unity and dedication that defined the entire week of impactful activities.
At KUTRRH, “Mission Possible” is a daily reality powered by compassion and unwavering service to humanity.