FAQ

Have Any Questions?

Recently Asked Questions

Below you’ll find answers to some of the most frequently asked questions. We are constantly adding the most frequently asked questions to this page.

For outpatient and emergency cases, patients do not require a referral. However, a referral is required for other areas of care unless the patient has been attended to in the KUTRRH Outpatient/ Accident and Emergency department.

Yes, for emergency and general outpatient services.

Ideally by having a referral to the hospital and booking an appointment.

Yes. Cancer screening can be arranged by appointment with a physician at the Medical Outpatient Clinic (MOPC). If you are diagnosed with cancer at KUTRRH or elsewhere, you can be treated at KUTRRH. Treatment options are determined by your oncologist, and they may include radiotherapy, chemotherapy, brachytherapy and/or surgery.

We accept NHIF, Jubilee, Britam, CIC, Kenya Alliance, GA Insurance Kenya, UAP- Old Mutual Insurance. We are in the process of getting more insurance companies aboard.

We accept NHIF, Jubilee, Britam, CIC, Kenya Alliance, GA Insurance Kenya, UAP- Old Mutual Insurance. We are in the process of getting more insurance companies aboard.

By calling our contact center on 1558 or 0800 721 038 (Toll free) or physically visiting our Health Records service desks in the Hospital

  • Specialized Clinics: Cash -1,000; with Insurance Kshs. 2000.
  • Outpatient: cash – Kshs. 700, with insurance Kshs.910.
  • Oncology first-time patients: cash -Kshs. 1,600; review Kshs. 1000

Yes. Pre-natal and post-natal services are offered on a referral basis.

The visiting hours are 12:30 pm – 2:00 pm and 4:30 pm to 6:00 pm